We accept the following credit cards : MasterCard, Visa and American Express. We only
take payment once your order has been shipped. We also accept payment by
PayPal, Apple Pay, Facebook Pay, or Amazon Pay.
If you decide to use either of these two methods, you’ll be taken to either the
PayPal or Amazon Pay website, where you’ll be prompted to log in and process
your payment. You’ll then be directed back to our merchant website once your
transaction is complete.

Yes. You can place an order as a guest with no obligation to create an account. We
do recommend that you create an account, however, if you’d like to check your
order history and have your shopping cart items and payment details saved for
next time.

This is automatically sent to your email address when you place an order. If you
haven’t received your order confirmation within 24 hours, please get in touch
at sales@theskinf.com just in case there’s a problem with your order. Please
check your mailbox’s spam or junk folder before contacting in case the order
confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve
asked us to cancel. Please accept our apologies if your order is canceled
because of a problem at our end. We’ll always offer an alternative product and
process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start
processing it. If you contact us straight away after ordering, via sales@theskinf.com,
we may be able to cancel your order before it’s processed. If not, we’ll
dispatch your order and then you can return it to us if you wish upon receiving
it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need
to order a greater quantity or an additional product, please place a new order
online.

Orders that require shipping within the U.S. will be delivered within three to ten days,
depending on your preferred shipping method. Shipping to countries outside of
the U.S. may take up to 14 days. Please get in touch if your order hasn’t been
delivered according to the expected timescales, and we will check your order
status.

We only ship to locations in the US.

Standard shipping costs $8 and expedited shipping costs $15. For all orders $50 and over
(after all discounts), we offer free shipping!

We do not offer direct exchanges on any of our products. However, if you are not entirely satisfied with your purchase, we have a return policy that is easy for our
customers. Purchases can be returned within 14 days of receipt, if it’s undamaged, unused, and contained in its original packaging. To return, please contact us via sales@theskinf.com with your order number and the item(s) you would like to return, and we will issue you with a return note by email. You will need to print this off and attach it to the packaging of the product when
returning it to us. You will receive an email confirmation when your return is processed. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs back to our warehouse are the responsibility of the customer.